UNIT – I Lesson 1 HRM – AN OVERVIEW Lesson Outline Nature of ...

QWL is sometimes equated to the socio-technical approach to job design, aimed at
harmonizing the personal, social and technological functioning of employees. This
formula of QWL has emerged to become an internationally renowned effort to bring about
increased labor management cooperation to jointly solve the problem of improving
organizational performance and ‘motivation and satisfaction’ of employees. There are
many other approaches to QWL such as self-management teams, leadership,
communication, organizational design, organizational change & development and
organizational culture.
The basic tenets of QWL are universally applicable. However, customizing QWL
for a pluralistic organizational set up would require addressing to local situations and
cultural conditions. Thus, adapting QWL to organizational level would be the first step
towards enhancing the usefulness of the process. Integrating QWL with other OD
interventions and using them in combination, would heighten the outcomes, besides
sustaining the benefits over a longer period of time. Subjecting the QWL practices to
periodic documentation and a stringent monitoring and auditing process would help in
bringing about a rigor and seriousness in their implementation.
Summary
Compensation is the underlying goal of paid employment. Every employee works for pay
and strives to maximize his earnings. Compensation is directly linked to productivity,
motivation and morale. Human Resource Development and Productivity are
complementary to each other. Motivation, the process of stimulating people through the
possibility of gain or reward, to take desired course of action in the interests of the
organization applying to the entire class of drivers, desires, needs, wishes and similar
forces. Motivation is enhanced by a fair and decent compensation, accompanied by any of
the proven incentive systems. A blend of motivation and competence in a system of high
standards of quality of work lives, would serve to help to achieve constant productivity
augmentation and prevention of dysfunctional stress and promotion of overall
organizational effectiveness.
Review Questions
1. Device a plan to improve work motivation of the staff of a private company in the
service sector, based on the knowledge of various theories of motivation.
2. Explain the most common influences on fixation of wages and salaries in the
present context.