Sustainable Microfinance - Balanced Scorecard's added value for ...
Sustainable Microfinance - Balanced Scorecard's added value for ...
Sustainable Microfinance - Balanced Scorecard's added value for ...
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Appendix N – General BSC model<br />
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Usefulness Visual Think Similar Model<br />
KH coaching is a really important part of microfinance, but not part of the model.<br />
KH it would be great if it will be something that is actually going to be used.<br />
KH Provide every ‘ondernemingspunt’ with a checklist.<br />
KH when you have a sufficient amount of yes’s this will happen. If you have less amount of yes’s than you<br />
will get additional coaching, but we still say yes. But if not than it will be no.<br />
VS The complete picture is being analyzed, the financial plan, the business plan, the entrepreneur but not<br />
so much at the ratios.<br />
VS At the end you look at the complete picture and you can cross things out against each other. It is quite<br />
subjective.<br />
TB We need to re-invent the business model and need to eliminate the impact the Friedman’s had. We<br />
need to make that mainstream.<br />
TB Do not start from the financial perspective. But accepted that the financial is only there to facilitate the<br />
other aspects. Go to the costumer and employee and ask what do you really want.<br />
TB look at Norton and Kaplan, from a view that they were also looking at it from the same idea as<br />
Friedman. You need to get a curtain benefit from the system.<br />
TB pick only one [economical, ecological or social] and focus on that. Next you adjust your business plan,<br />
what do I need <strong>for</strong> the organization. Next you need to know how your employee's and customers fit in<br />
that. The financial is than separate.<br />
TB when you are developing such a vision <strong>for</strong> entrepreneurs, than other things will become easier as well<br />
TB Because you have a grip<br />
TB you do not only give the entrepreneur a quality impulse, cause when you ask him those questions he<br />
needs to think about it, but that you also give your own financial organization a quality impulse.<br />
TB You only need to change your focus to see the solution<br />
TB What <strong>value</strong>s we want to provide to our clients? What <strong>value</strong>s do we want to provide to our money<br />
supplies or shareholders? And what <strong>value</strong> do we want to provide to the employees of our organizations<br />
and to the society as a whole?<br />
TB From the perspective that when the society would not provide or withhold you the license to operate,<br />
you are done. If you cannot get employees or clients you are also done. Same <strong>for</strong> money.<br />
TB always focused on the relation between those four<br />
TB you have a mental model <strong>for</strong> a couple of stakeholders, costumer, employee, a capital provider should<br />
be included, also the society.<br />
TB measure all those four, from the perspective what do you want to achieve with that business model,<br />
<strong>for</strong>m a social, ecologic and economical perspective?<br />
TB Than connect objective and indicators to those aspects<br />
RL Finance, goes to customer proposition. Under that you have the process, <strong>for</strong> every function. Than you<br />
have the people that work with that.<br />
RL The <strong>Balanced</strong> Scorecard gives a good overview.<br />
RL you can see where it goes wrong, by following the arrows you can see what is linked to it.<br />
RL It <strong>for</strong>ces you to think something through.<br />
RL when you start to work it out you will run into problems that you did not <strong>for</strong>esee.<br />
RL It is better to encounter those problems in an early stage, than when you are already half way setting<br />
up your business and invested money.<br />
RL Better to first think about it, so I think the model is very useful.<br />
RL The traditional model is less suitable <strong>for</strong> when you offer services<br />
RL it is ‘old school’, based on the old manufacturing processes. That is not the modern world. On the<br />
Internet you can do so much more.<br />
Elmar Hoogendoorn 128<br />
<strong>Sustainable</strong> <strong>Microfinance</strong>