Sustainable Microfinance - Balanced Scorecard's added value for ...

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Table of Contents ! Keywords and Abstract! ###! Preface! #=! Condensed Table of Contents! =! Table of Contents! =#! List of Figures! #>! List of Tables! >! List of Abbreviations! >#! SECTION I.! INTRODUCTION! "! 1. ! Overview! "! 1.1 Introduction! ?! 1.2 Different microfinance players! @! 1.2.1 Promotion and distribution of services! @! 1.2.2 Coaching! A! 1.2.3 Simplified access to financing! B! 1.3 Professionalizing! C! 1.4 Research aim! D! 1.5 Research Objective and Central Question! D! 1.6 The Research Strategy, Philosophical Stance and Approach! EF! 1.7 Research and Report Structure! EE! 2.! Theory and Literature Review – Microfinance! #"! 2.1 Introduction! EG! 2.2 Background on Microfinance! EG! 2.3 Microfinance in developing countries! EG! 2.3.1 Double Bottom Line! E?! 2.3.2 Mission drift?! E?! 2.3.3 Social Performance Measurement! EH! 2.4 Microfinance in (Western) Europe! EA! 2.4.1 Microfinance Institutions Goals! EB! 2.4.2 Microfinance Institutions Modes! EB! 2.4.3 Benchmarks! ED! 2.5 Business Development Services! GF! 2.5.1 Introduction! GF! 2.5.2 What are BDS?! GE! 2.5.3 Lessons from the Past! GG! 2.5.4 Types of BDS! G?! 2.5.5 BDS Dimensions! GH! 2.5.6 Success of BDS! GA! 2.5.7 BDS Criticism! GA! 2.6 Conclusion! GB! 3.! Theory and Literature Review – Balanced Scorecard! "$! 3.1 Introduction! GD! 3.2 The Characteristics of the Balanced Scorecard! GD! 3.2.1 Background! GD! 3.2.2 Structure! ?F! 3.2.3 Linking, Cause and Effect! ?E! 3.2.4 Indicators! ?G! 3.2.5 Purposes! ??! 3.2.6 Process! ??! 3.2.7 Success of the BSC! ??! 3.2.8 Criticism on the BSC! ?H! Elmar Hoogendoorn =#! Sustainable Microfinance
3.3 Lessons from previously developed BSC models! ?@! 3.3.1 The Performance Measurement Pyramid for Small Business! ?@! 3.3.2 Performance Management Beyond the Private Sector! ?B! 3.4 Characteristics of Micro and Small Entrepreneurs! ?D! 3.4.1 Planning in the Small Business Sector! ?D! 3.4.2 Defining ‘Fit’: The Unique Features of Small Business! HE! 3.4.3 Performance Measurement in the Small Business Sector! HE! SECTION II. ! RESEARCH DESIGN! ##! 4. ! Methodology! %&! 4.1 Introduction! H@! 4.2 Setting! H@! 4.3 Philosophical Stance! HA! 4.4 The Process of Qualitative Content Analysis! HA! 4.4.1 Step 1: Preparing the Data! HA! 4.4.2 Step 2: Defining the Unit of Analysis! HB! 4.4.3 Step 3: Developing Categories! HB! 4.4.4 Step 4: Testing the Coding Scheme on a Sample of the Text! HC! 4.4.5 Step 5: Coding All the Text! HC! 4.4.6 Step 6: Assessing the Coding Consistency! HD! 4.4.7 Step 7: Drawing Conclusions from the Coded Data! HD! 4.4.8 Step 8: Reporting the Methods and Findings! HD! 4.5 Methods of Data Collection! @F! 4.6 Literature Review! @F! 4.7 Interviews! @E! 4.7.1 Sample Selection Interviews! @E! 4.8 The Research Design! @G! 4.9 Reliability and Validity! @?! SECTION III. ! FINDINGS AND DISCUSSION! $%! 5. ! Results! &'! 5.1 Introduction! @B! 5.2 The categories! @B! 5.2.1. Reason, Drive and Contribution! @C! 5.2.2. Social! AF! 5.2.3. Financial! AE! 5.2.4. Sustainability Entrepreneur! AG! 5.2.5. Customer and Market research! A?! 5.2.6. Internal Business Processes! AH! 5.2.7. Organizational, Personal Development! AH! 5.2.8. Learning, Growth and Employee! A@! 5.2.9. Network and Business Development Services! A@! 5.2.10. General BSC model! AA! 5.2.11. Relation and Link! AA! 5.2.12. Most Important! AB! 5.2.13. Measurement and Indicators! AB! 5.3 Summary! AC! 6. ! Discussion! '(! 6.1 Introduction! BF! 6.2 A Balanced Scorecard for Micro and Small Entrepreneurs! BF! 6.2.1. General ‘Equally’ Balanced Scorecard Model! BF! 6.2.2. Social! BE! 6.2.3. Financial! BE! 6.2.4. Sustainability Entrepreneur! BG! 6.2.5. Customer and Market research! BG! Elmar Hoogendoorn =##! Sustainable Microfinance
Page 1 and 2: ! ! Sustainable Microfinance Balanc
Page 3 and 4: Keywords and Abstract Sustainable M
Page 5: Condensed Table of Contents ! ! Key
Page 9 and 10: List of Figures ! Figure I-1: Thesi
Page 11 and 12: List of Abbreviations BDS Business
Page 13 and 14: 1. Overview This chapter serves as
Page 15 and 16: In 2007, the Dutch Ministry of Econ
Page 17 and 18: collect information or seek specifi
Page 19 and 20: In some regions entrepreneurs are a
Page 21 and 22: • What different players in the D
Page 23 and 24: 2. Theory and Literature Review - M
Page 25 and 26: investors expect to gain from the f
Page 27 and 28: 2.4 Microfinance in (Western) Europ
Page 29 and 30: A MFI in the survival mode can bare
Page 31 and 32: The main factors that negatively af
Page 33 and 34: that are needed in order to transfo
Page 35 and 36: According to Lämmermann, et al. (2
Page 37 and 38: 2.5.6 Success of BDS Lämmermann, e
Page 39 and 40: The final conclusion relates to the
Page 41 and 42: Kaplan and international strategy c
Page 43 and 44: investments in learning will lead t
Page 45 and 46: • Derived from strategy; • Stim
Page 47 and 48: emaining drivers of the model are;
Page 49 and 50: Greatbanks and Tapp (2007) Manville
Page 51 and 52: that fail to effectively plan for t
Page 53 and 54: objectives (obligations) establishe
Page 55 and 56: Section II. Research Design The pre
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the use and usefulness of PMSs by s
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Figure 4.1: Step model of inductive
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4.5 Methods of Data Collection In o
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All eight groups are interesting fo
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must take into account with the rel
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Section III. Findings and Discussio
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KH VS TB RL OE MB CS AP Total App.
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street and within an area of 500 me
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A final aspect that is exceedingly
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For the model Stefano (2010) propos
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know a lot about this topic', often
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5.3 Summary Based on the empirical
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6. Discussion 6.1 Introduction This
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6.2.4. Sustainability Entrepreneur
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6.2.9. Network & Business Developme
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The discussion is ended with a fina
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• Since the development of microf
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7.2.3 The Model: ‘Equally’ Bala
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cannot be controlled by the researc
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Appendix A - Thesis Proposal Accord
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1. Abstract The Thesis Project will
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efficiency, and aggressive enforcem
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entrepreneurs, compared to the curr
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The Thesis Project has several obje
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Based on the results from the liter
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8. Table of contents Preface List o
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References Armendáriz, B. 2009, 'M
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Work program March April Week numbe
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Figure B-2 Simplified Strategy Map
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Figure B-5 Comprehensive Performanc
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Organizational Development • What
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RL start at the core; 'why do you w
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Appendix E - Social ! KH jobs creat
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Appendix F - Financial ! Liquidity
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OE through friends and family and a
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MB that has to do with you financia
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RL You can test it, by launching fo
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Appendix I - Internal Business Proc
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OE he has an advantage and should f
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Appendix L - Network ! Professional
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Appendix M - Business Development S
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Appendix N - General BSC model ! Us
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Appendix O - Relation and Link ! Eq
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Appendix P - Most Important Financi
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Appendix R - Sustainability of Micr
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Appendix S - Qredits ! KH The main
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Bibliography Affleck, A. and Mellor
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Derban, W., Binner, J. and Mullineu
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the case of the tourism industry,
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Kunc, M. (2008), 'Using systems thi
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McKinsey & Company, p. 3., Availabl
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Shrader, C.B., Mulford, C.L. and Bl
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Woodworth, W. and Woller, G. (1999)
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