Sustainable Microfinance - Balanced Scorecard's added value for ...

6. Discussion
6.1 Introduction
This study explored the role the BSC can play in the Dutch microfinance sector. The
focus of this study was towards the starting entrepreneurs that seek counselling at
the MF-points (for pre-loan BDS). I have found support for the idea that the BSC can
make a contribution towards the sustainability of the microfinance sector, by
improving the survival rate of starting entrepreneurs. Certain empirical findings arose
as conflicting, other as interesting, when compared to literature concerning
microfinance and the BSC; these will be discussed in the following chapter.
6.2 A Balanced Scorecard for Micro and Small Entrepreneurs
The previous chapter ended with a summary of all the empirical findings (see table
5.2). Table 5.2 also already indicated which elements have been included in the new
model. The new model is presented by figure 6.1.
Figure 6.1: ‘Equally’ Balanced Scorecard for Micro and Small Entrepreneurs (Author)
!
6.2.1. General ‘Equally’ Balanced Scorecard Model
Figure 6.1 shows that the model has four dimensions, which represent the four
identified stakeholders important for MSE. The shape of the model is inspired by the
Social Enterprise Scorecard (Meadows and Pike, 2009, p. 136). The model clearly
indicates that each stakeholder is equally important and the aim is to keep each
stakeholder optimally satisfied. The model indicates that the business is as
Elmar Hoogendoorn 70
Sustainable Microfinance