Sustainable Microfinance - Balanced Scorecard's added value for ...

5. Results
5.1 Introduction
This chapter will deal with the following sub-questions:
• How can the BSC improve the sustainability of starting entrepreneurs
supported by pre-loan BDS?
• How does the BSC need to be adjusted to be suited for the needs of these
starting entrepreneurs?
• What dimensions of the BSC are relevant for the starting entrepreneurs?
• How do the dimensions relate to each other in an optimal BSC?
These sub-questions will be addressed and later answered in chapter 7, from the
perspective of the starting entrepreneur that seeks counselling through the MF-
points.
5.2 The categories
The main categories were identified during the literature study and served as the
basis for the interview outline (see appendix C). Other categories were developed
during the process of conducting the interviews. When saturation was reached about
the main categories and clear patterns became clear, enough interviews were
conducted. In the end sixteen categories relevant for microfinance in the Netherlands
have been developed. Table 5.1 shows the categories and the number of mentions
per interviewee per category.
It is not possible to draw conclusion based on the number of mentions for each
category, it only indicates how often it has been mentioned. No distinction has been
made between whether the mention indicates the category as important or not.
However it does indicate a level of significance, in order to reliably determine curtain
pattern at least five respondents need to have commented on a category.
Elmar Hoogendoorn 57
Sustainable Microfinance