Hotel Front Office Management, 3rd Edition

TYPICAL JOB RESPONSIBILITIES OF DEPARTMENT MANAGERS 43Figure 2-4. The general manager of a hotel is responsible for orchestrating the efforts ofmanagers and employees to produce a financially successful establishment. (Photo courtesyof Red Lion Hotels.)ings, the department director can transform organizational goals into operational functions.The general manager offers supervisory training to his or her staff in practical terms.For example, the director of marketing and sales may have set a goal of increasing guestroom sales by 10 percent for the next quarter. At an individual meeting with the generalmanager, the director of marketing and sales will agree to meet that goal over the nextfour months.What does a general manager do? He or she provides leadership to meet organizationalgoals of profitability and service. It is acquired by studying theories of management andthe behavior of other managers as well as actually practicing leadership and receivingconstructive criticism from superiors on efforts expended. The role of general manageris a professional position. It is a career goal based on operations experience and education.The role of the general manager, whether in a full-service or limited-service property,must encompass the concepts previously discussed. The general manager in a limitedserviceproperty may perform additional hands-on responsibilities, but he or she is re-TLFeBOOK