Hotel Front Office Management, 3rd Edition

TYPICAL JOB RESPONSIBILITIES OF DEPARTMENT MANAGERS 45and beverage merchandising, cost-control factors in food and beverage preparation, andkitchen utilities. The food and beverage director works closely with the assistant foodand beverage director, a highly skilled executive chef, a dining room supervisor, a banquetmanager, and a bar manager. This team’s goal is to provide quality products and serviceson a 24-hour basis, every day of the year. Constant supervision of products, employees,and services is required to ensure a fair return on investment.Although food and beverage are served for a continental breakfast or cocktail hour ata limited-service property, there is no food and beverage director position. The responsibilityfor serving food and beverages is an extension of the front office manager’s duties.However, the same principles of sanitation, food purchasing and storage, marketing, standardsof service, and so forth need to be followed to provide good service to the guest.Physical Plant EngineerThe plant engineer is very important in the overall delivery of service to the guest. Thisperson oversees a team of electricians; plumbers, heating, ventilating, and air-conditioningcontractors; and general repairpeople to provide behind-the-scenes services to the guestsand employees of the lodging property. With today’s emphasis on preventive maintenanceand energy savings, he or she must be able to develop a plan of action that will keep thelodging property well maintained, within budget targets. Knowledge of current advancesin equipment and machinery is essential. This position requires a range of experience ingeneral maintenance and a positive attitude about updating skills and management conceptsthrough continuing education.The plant engineer interacts with all the departments of the hotel. This person is partof the management team and can be relied on to provide sound advice about structuralstability, equipment maintenance, and environmental control. He or she can be one ofthe most treasured assistants in the lodging business.A role similar to that of the plant engineer in a limited-service property is that ofmaintenance manager, a staff member who maintains the heating and air-conditioningplant, produces guest room keys, helps housekeeping attendants as required, and assistswith safety and security of personal comfort to the guest. The limited-service propertyemphasizes quality in guest service, which is delivered by an efficient staff.Executive HousekeeperThe executive housekeeper is responsible for the upkeep of the guest rooms and publicareas of the lodging property. This person truly must work through other people to getthe job done. Each room attendant must be thoroughly trained in cleaning techniques.Each floor inspector, a person who supervises the housekeeping function on a floor of ahotel, and each housekeeping employee must be trained in standard inspection techniques.(Many hotels are moving away from the use of floor inspectors, however.) Speed andefficiency are paramount in performing the very important service of maintaining guestrooms and public areas.Skill in supervising unskilled labor is essential. Survival-fluency in foreign languages isTLFeBOOK