Hotel Front Office Management, 3rd Edition

PMS APPLICATIONS 117Figure 4-17. Housekeeping module.1. Room Availability2. Personnel Assignment3. Analysis4. Housekeeper’s Report5. Equipment/Supplies Inventory6. Maintenance Requestseasily. Labor analysis of number of guest rooms cleaned by room attendants and amountof labor hours required to clean guest rooms is performed faster, and the daily housekeeper’sreport is quickly generated. Inventory of equipment and guest room supplies isalso readily available.Maintenance requests for guest rooms can be communicated through the PMS. Themaintenance department staff can also check room status information to determineif the housekeeping staff noted repairs to be made. If the maintenance departmentwants to take a room out of service for a few days to perform repairs, this informationcan be relayed to the housekeeping and front desk staff through the housekeepingmodule.Food and BeverageThe food and beverage module reduces paper flow (vouchers) as well as telephonecalls from the restaurants and lounges to the front desk (Figure 4-18). It also facilitatesthe accounting process, verifying the integrity of the point-of-sale system. Cashierreports (cash, credit, room service) are easily produced. Other features include inventorycontrol and calculation, recipe development, pricing, item profit evaluation,and sales projections. Sales production analysis and labor analysis are also possiblewith this module.Figure 4-18. Food and beverage module.1. Point-of-Sale2. Posting3. Cashier Reports4. Food/Beverage Inventory5. Recipes6. Sales Control7. Sales Production Analysis8. Labor AnalysisTLFeBOOK