Hotel Front Office Management, 3rd Edition

112 CHAPTER 4: PROPERTY MANAGEMENT SYSTEMSFigure 4-10. Room status module.1. Room Inventory2. Availability3. Reportsvation status can be open, confirmed, guaranteed, or repair. Housekeeping status can beready, on change, or out-of-order. Reservation status is maintained by the reservation departmentor reservation system, while housekeeping status is provided by the housekeepingdepartment. The room status feature is one of the most valuable features of the PMS(Figure 4-10). It streamlines the operation problems of check-in and assists other departmentsas well. This module, which may share the same room data bank with reservations,provides very useful reports used by the housekeeper, front office manager and staff, maintenanceengineer, night auditor, reservations clerk, and marketing and sales department.The housekeeper must know which guest rooms have been occupied and need cleaning;desk clerks must know if the guest room is reserved or open for sale; the maintenance engineermust plan in advance for routine painting and refurbishing; the night auditor mustverify which rooms have been sold to complete the night audit; the reservations clerkneeds information on the availability of guest rooms; and the marketing and sales departmentmust have current information on room availability for conventions.PostingThe posting module of a PMS often supplies one of the first benefits realized by thefront office manager, because it allows immediate posting of charges incurred by theguests (Figure 4-11). Not only is the posting operation streamlined, but accuracy is ensured.A PMS allows the posting to occur at the point-of-sale in the restaurant, lounge,Figure 4-11. Posting module.1. Point-of-Sale2. Room3. Tax4. Transfer5. Adjustment6. Paid-out7. Miscellaneous Charges8. Phone9. Display Folio10. ReportsTLFeBOOK