Hotel Front Office Management, 3rd Edition

REGISTRATION WITH A PMS 209Figure 7-12. The room status screen of a PMS tells front desk staff the housekeeping status.ROOM STATUS 0722ROOM TYPE COMMENTS AVAILABILITY STATUS109 K BAY GUAR ON CHG201 K KITCH REPAIR OUT OF ORDR202 K CONF ON CHG203 K CONF ON CHG204 K CONF READY205 K OPEN READY206 CONF STUDIO OPEN READY207 K /208 OPEN ON CHG208 K /207 OPEN ON CHG209 K BAY GUAR READY210 K KITCH GUAR ON CHG301 2K SUITE REPAIR OUT OF ORDR302 2K SUITE GUAR READY303 DB OPEN READY304 K KITCH OPEN READY305 K OPEN ON CHG306 CONF STUDIO GUAR READY307 K /308 GUAR ON CHG308 K /307 OPEN ON CHG309 K BAY OPEN ON CHG310 K KITCH GUAR ON CHG401 K KITCH GUAR ON CHGwalked to another hotel, where the guest is provided with accommodations. Although,when walking a guest with a reservation, the hotel is under no obligation to provide cabfare, pay for the room at the other property, provide telephone calls to allow the guestto notify people of a change of venue, pay for a meal, or provide a complimentary futurestay, some hotels will try to accommodate the guest to ensure positive guest relations.While the guest is usually not satisfied with this situation, he or she may accept thealternative accommodations as better than nothing. When the front office staff realizesthat an overbooking situation is fast approaching, they should telephone nearby hotelsto establish projected occupancy.Verifying Room RateThe guest may remember a verbal quoted rate at the time of registration that is noton the confirmation form or in the PMS. It is wise to discuss any discrepancies with theTLFeBOOK