Hotel Front Office Management, 3rd Edition

KEY WORDS 31Notes1. Madelin Schneider, “20th Anniversary,” Hotels & Restaurants International 20, no. 8 (August1986): 35–36.2. 1993 Grolier Electronic Publishing.3. Paul R. Dittmer and Gerald G. Griffin, The Dimensions of the Hospitality Industry: AnIntroduction (New York: John Wiley & Sons, 2002), 56.4. 1993 Grolier Electronic Publishing.5. 1993 Grolier Electronic Publishing.6. Dittmer and Griffin, Dimensions of the Hospitality Industry, 41–43.7. John Meyjes, Lou Hammond & Associates, 39 E. Fifty-first Street, New York, N.Y. 10022.8. Ray Sawyer, “Pivotal Era Was Exciting,” Hotel & Motel Management 210, no. 14 (August14, 1995): 289. Marriott Corporate Relations, Marriott Drive, Department 977.01, Washington, D.C.20058.10. ITT Sheraton Corporation, Public Relations Department, 60 State Street, Boston, Mass.02109.11. Saul F. Leonard, “Laws of Supply, Demand Control Industry,” Hotel & Motel Management210 no. 14 (August 14, 1995): 74.12. Ibid., 74, 80.13. Ibid., 80.14. P. Anthony Brown, “Hotel REITs—Legislation Heralds a New Era,” Virginia Hospitalityand Leisure Executive Report (spring 2000), as reported for Arthur Andersen at hotel-online.com:www.hotel-online.com/Neo/Trends/Andersen. (Copyright 2000 Andersen.)15. Highland Group, “Survey Results of the Extended Stay Lodging Industry,” 1111 RosedaleDrive, Atlanta, Ga. 30306, as reported in www.hotel-online.com/Neo/News/PressReleases1998/ExtendedStaySurvey_March98.html.16. Paul Criscillis Jr., “January RevPAR Grows Nearly Ten Percent at Suburban Lodge Company-OwnedHotels,” Suburban Lodges of America (120 Interstate N. Parkway SE, Atlanta, Ga.30339).17. Tony Lima, “Chains vs. Independents,” Lodging Hospitality 43, no. 8 (July 1987): 82.18. “International News,” Hotel & Motel Management 216, no. 2 (February 5, 2001), 6.Key Wordsall-suitesAmerican Hotel & Lodging Associationatrium conceptaverage daily rate (ADR)business affiliationschainchain affiliationscommercial hotelscompany-owned propertyconference calldemographic datadiscretionary incomedistance learningecotouristsextended stayfront officefull serviceindependent hotelin-service educationlimited serviceTLFeBOOK