Hotel Front Office Management, 3rd Edition

96 CHAPTER 4: PROPERTY MANAGEMENT SYSTEMSFigure 4-2. Front office staff have a clear view of persons entering the lobby from the streetentrance or elevator.HOSPITALITY PROFILE?Corprew, director of and lobby are to be considered together in design andKevinrooms operation at the Marriottin Overland Park, Kansas, The organization of the front desk, with its com-function.is a graduate of the University of puters and vast amounts of details, revolves aroundHouston in hotel and restaurant management. Mr. an uncomplicated guideline: keep it simple. Mr. Corprewprovides plenty of key machines (electronic de-Corprew has worked with Marriott Hotels in variousplaces and positions, including the Marriott Medical vices to make electronic guest room keys); ensuresCenter in Houston, Texas, as a desk clerk, rooms that all staff follow standard operating procedures,controller, and supervisor; the Airport Marriott in such as keeping faxes and mail in one location; andHouston, Texas, as a banquet manager; and the MarriottCourtyard in Legacy Park, Dallas, Texas, in His organizational principle is continued at the timerequires associates to be considerate of guests’ needs.rooms care (housekeeping and engineering), front office,and restaurant and bar areas. He also worked property management system only requires the as-of check-in, when a 100 percent automated use of aat the Hilton Washington and Towers in Washington, sociate to swipe a credit card and to prepare andD.C., in sales.present the room key to the guest.Mr. Corprew indicates that setting the ambience Kevin Corprew urges young professionals whoof the front desk requires a simple, elegant appearance.Preliminary discussions of new trends in front lead by example with high morals and standards andwant to make a career in the hospitality industry todesk structure include a walk-through for associates not to be something that they are not. He encouragesthat will allow them to pass in front of and behind students to start in entry-level jobs so they will havethe desk to accommodate guests. Also, the front desk a basis for dealing with employees.TLFeBOOK