Hotel Front Office Management, 3rd Edition

KEY WORDS 91happen. Recently I ran across a management techniquecalled total quality management. It will helpus understand one another’s challenges and makeus a little more patient. I will schedule a few workshopsfor you and your employees in the next fewweeks.As observers of this staff meeting, how do you feelthe staff members interact with one another? Whatrole is Margaret Chu playing? If you were the generalmanager, what role would you play? What effect doyou feel the total quality management workshopswill have on this group?Key Wordsamenitiesbanquet managerdaily announcement boardfolioguest historieshouse counthousekeeper’s room reporthousekeeping room statusinterdepartmental communicationintradepartmental communicationmarqueepaid-outspoint-of-sale terminalspredicted house countroom sales projectionssales associatetotal quality management (TQM)transfersTLFeBOOK