Hotel Front Office Management, 3rd Edition

58 CHAPTER 2: HOTEL ORGANIZATION AND THE FRONT OFFICE MANAGERFigure 2-8. This job description is based on the job analysis of a front office manager.JOB DESCRIPTIONTitle: Front Office ManagerReports to: General ManagerTypical duties:1. Reviews final draft of night audit.2. Operates and monitors reservation system for guest room rentals.3. Develops and operates an effective communication system with front office staff.4. Supervises daily operation of front office—reservations, registrations, and checkouts.5. Participates with all department heads in an effective communications system facilitating the provisionof guest services.6. Plans and participates in the delivery of marketing programs for the sale of rooms and other hotelproducts and services.7. Interfaces with various department heads and controller regarding any billing disputes involving guests.8. Develops final draft of budget for front office staff.9. Prepares forecast of room sales for upcoming week, month, or other time period as required.10. Maintains business relationships with various corporate community leaders.11. Oversees the personnel management for the front office department.12. Performs these and other duties as required.Review cycle:1 month3 months6 months1 year(date)(date)(date)(date)and a part-time job at a hotel, two days a week on your property. The young person whoprefers the second shift (3:00–11:00 p.m.) because the schedule better fits his or her lifestylewill not be inspired by the possibility of working the first shift. Tuition reimbursementmay motivate the recent graduate of an associate degree program who wants tocontinue toward a four-year degree. This same incentive will mean little to someoneuninterested in higher education. The possibility of promotion to reservations clerk maynot have the same motivating effect on a telephone operator who is a recently displacedworker concerned about a schedule that meets the needs of a young family as it does onTLFeBOOK