Hotel Front Office Management, 3rd Edition

SOFTWARE SIMULATION EXERCISE 12312. How does a well-developed installation plan for a property management system assisthotel management?13. Why should management be sure employees are properly trained to use a propertymanagement system?14. If the power goes out in a 200-room lodging property for four hours, how wouldyou preserve the data in a property management system?15. If you are employed in a hotel, ask your front office manager if there is a maintenanceagreement for the property management system. What items are covered? How wellhas the computer company stood behind the agreement?16. Discuss the “purchase versus lease” consideration in terms of financial profitability.17. What does the main menu of a PMS tell an operator? How is it organized?18. Review the computer applications described in this chapter. Explain how they areused to provide better service to the guest and to improve financial control in thehotel.Software Simulation ExerciseReview Chapter 1, “Getting Started,” of Kline and Sullivan’s Hotel Front Office Simulation:A Workbook and Software Package (New York: John Wiley & Sons, 2003),and work through the various concepts as presented in the chapter.• How to Use This Demonstration Software• Using the Innstar Program• How to Exit Innstar• Printing from Innstar• Clerk ID Number• Description of the Hotel Property• Summary of the Basics• System Requirements• Chapter 1 ExercisesCASE STUDY 401Ana Chavarria, front office manager, and LorraineDeSantes, director of marketing and sales, have justreturned from a computer conference at which theywere able to take a look at the latest property managementsystems for hotels. Ana is very enthusiasticabout updating and adopting front office applica-TLFeBOOK