Hotel Front Office Management, 3rd Edition

150 CHAPTER 5: RESERVATIONSBLOCKING REPORT 02 MONTHROOM STATUS COMMENTSFigure 5-8. The blocking reportscreen provides front office staffwith room reservation status onthe horizon.101 GUAR PENN CONFR102 GUAR PENN CONFR103 GUAR PENN CONFR104 GUAR PENN CONFR105 GUAR PENN CONFR106 OPEN107 OPEN108 OPEN109 GUAR 0205114501110 OPEN201 GUAR PENN CONFR202 GUAR PENN CONFR203 GUAR PENN CONFR204 GUAR PENN CONFR205 GUAR PENN CONFR206 GUAR PENN CONFR207 OPEN208 OPEN209 GUAR 0219BR4567210 GUAR 0418BR4512301 OPEN302 GUAR PENN CONFR303 GUAR PENN CONFROption 9, “projected occupancy,” provides the various departments in the hotel withinformation concerning the number of guests who will be in the hotel on a certain day(Figure 5-12). Option 10, “travel agents,” allows the reservationist to maintain data onthe travel agent or travel agency that initiated a reservation (Figure 5-13). This optionallows speedy processing of the agent’s or agency’s fee for placing a reservation with thehotel. This option interfaces with the accounts payable module. Option 11, “guest messages,”allows the front desk clerk to relay important information to the guests on registration(Figure 5-14). This feature is another way the hotel can convey hospitality tothe guest by demonstrating attention to details. Reports concerning reservations can beobtained by the front office manager by selecting option 12, “reports.”These examples provide only a brief overview of the capabilities of a reservation moduleof a PMS. Your hands-on experience with a PMS will provide you with real-lifeapplications of a very valuable management tool. Managing reservation data allows thefront office manager to organize hundreds of details into usable information—informa-TLFeBOOK