Hotel Front Office Management, 3rd Edition

400 CHAPTER 14: SECURITY1. Remain calm. Write down the name, phone number, affiliation, and location of theperson making the call.2. Immediately alert the emergency communications manager on duty to the impendingdanger. If main telephone service to the hotel has been inactivated, use a cellularphone.3. Inform the front desk clerk of the impending danger. Produce a room list of all registeredguests in the hotel. Produce a list of all social functions that are in progress.4. Alert the emergency communications leaders on duty in each hotel department. Thesepeople will report to the front office immediately. An emergency action meeting willbe held with the emergency communications manager on duty. The lists of registeredguests and social functions in progress will assist in the evacuation.5. The emergency communications manager on duty will advise you which authoritiesshould be alerted.• Police department: 000–0000• Fire department: 000–0000• Bomb squad: 000–0000• Electric company: 000–0000• Gas company: 000–0000• Water company: 000–0000• Rescue squad: 000–0000• Red Cross: 000–0000• Owner of hotel: 000–0000• General manager: 000–00006. Respond to phone inquiries as directed by the emergency communications manageron duty.7. Remain at the front office to manage emergency communications until directed toevacuate by the emergency communications manager on duty.RESPONSIBILITIES OF OTHER HOTEL D EPARTMENTSDelegating the task of emergency communications leader on duty to other responsiblemembers of a department requires the following considerations:• Each department director will develop a hierarchy of positions to assume the responsibilityof emergency communications leader.• Each emergency communications leader on duty will receive adequate training inthe responsibilities of this job duty.• Upon receiving information indicating that the hotel guests and employees are inimmediate danger, immediately relay the information to the front office—dial “0.”TLFeBOOK