Hotel Front Office Management, 3rd Edition

218 CHAPTER 7: GUEST REGISTRATIONSoftware Simulation ExercisesReview Chapter 3 of Kline and Sullivan’s Hotel Front Office Simulation: A Workbookand Software Package (New York: John Wiley & Sons, 2003) and work through thevarious concepts as presented in their chapter.• What Is the Registration Process?• How to Register a Guest with a Reservation• How to Register a Guest without a Reservation (Walk-in)• How to Find and Change a Reservation for a Future Date for a Guest Who ArrivesToday• Chapter 3 ExercisesReview Chapter 5, “Guest Services,” of Kline and Sullivan’s Hotel Front Office Simulation:A Workbook and Software Package (John Wiley & Sons) and work through thevarious concepts as presented in their chapter.1. Housekeeping2. Work Orders3. Telephone Services4. Chapter 5 ExercisesNotes1. JCB International Credit Card Co., Ltd., 626 Wilshire Boulevard, Suite 200, Los Angeles,California 90017.2. Judy Colbert, “The Do’s and Don’ts of Attracting International guests,” Lodging 25, no. 8(April 2000): 33–34.3. Rick Bruns, “Long Awaited Wireless Checks In,” Lodging 26, no. 8 (April 2001): 103.Key WordsAmerican planbank cardsbill-to-accountbottom upcommercial cardscommercial ratescomplimentary rate (comp)corporate ratescredit-card imprintercredit-card validatordata sortsdiscount rateTLFeBOOK