Hotel Front Office Management, 3rd Edition

GLOSSARY 411cash bank: a specific amount of paper money and coins issued to a cashier to be used formaking changecashier: a person who processes guest checkouts and guest legal tender and makes changefor guestscashier’s report: a daily cash control report that lists cashier activity of cash and creditcards and machine totals by cashier shiftchain: a group of hotels that follow standard operating procedures such as marketing,reservations, quality of service, food and beverage operations, housekeeping, and accountingchain affiliations: hotels that purchase operational and marketing services from a corporationcity ledger accounts: a collection of accounts receivable of nonregistered guests who usethe services of the hotelcollective bargaining unit: a labor unioncommercial cards: credit cards issued by corporations, an example of which is DinersClubcommercial hotels: hotels that provide short-term accommodations for traveling guestscommercial rates: room rates for businesspeople who represent a company but do notnecessarily have less bargaining power because of their infrequent or sporadic pattern oftravelcommunications hierarchy: a listing of the order in which management personnel may becalled on to take charge in an emergency situationcompany-owned property: a hotel that is owned and operated by a chain organizationcomplimentary rate (comp): a rate for which there is no charge to the guestcomputer supplies: paper, forms, ribbons, ink cartridges, and floppy disks needed to operatethe systemconcierge: a person who provides an endless array of information on entertainment,sports, amusements, transportation, tours, church services, and baby-sitting in a particularcity or townconference call: a conversation in which three or more persons are linked by telephoneconfirmed reservations: prospective guests who have a reservation for accommodationsthat is honored until a specified timecontinental breakfast: juice, fruit, sweet roll, and/or cerealcontroller: the internal accountant for the hotelconvention guests: guests who attend a large convention and receive a special room ratecorporate client: a hotel guest who represents a business or is a guest of that business andprovides the hotel with an opportunity to establish a regular flow of business during salesperiods that would normally be flatTLFeBOOK