Hotel Front Office Management, 3rd Edition

KEY WORDS 235guest wanted an $8.95 movie charge deducted fromher bill because she did not watch the movie. Luissaid he referred these guests to the front office supervisoron duty, which made both guests very angry.The guests who were waiting in line for service werealso annoyed.Lavina Luquis had a similar situation, but she decidedto just deduct the disputed $32.95 lunch chargewithout approval. The front office supervisor onduty reprimanded Lavina and told her, “All adjustmentsare handled by me.”Ana wants to update the hotel’s policy on authorizingadjustment of guest accounts. Give hersome guidelines on dollar amounts that can be adjustedwithout the supervisor’s approval and describesome situations in which adjustments can beapplied.Key Wordsaccounts receivableassetsback office accounts payablecreditdebitfolio wellliabilitiespaid-out slipspostingrevenue accounttransfer slipTLFeBOOK