Hotel Front Office Management, 3rd Edition

204 CHAPTER 7: GUEST REGISTRATIONFigure 7-6. Electronic key cards are used to protect guests.Figure 7-5. Akey fob andguest room keyare used in hotelswith mechanicallocks.key system. On checkout, when the guest’s folio is cleared in the PMS, the plastic key isrendered invalid (Figure 7-6). When the next guest registers for that room, a new electroniccombination will be set and an electronic key will be issued. Encoding the electroniccombination on a magnetic strip on a credit-card–type key is also possible.After the guest receives the room key, the front desk clerk should ask if the guest needshelp carrying luggage and other personal effects to the room. If help is needed, a bellhopis summoned to escort the guest to the room. If the guest does not require assistance, thefront desk clerk should provide clear directions to the room.Registration with a PMSAs you learned in Chapter 4, property management systems have many capabilities, includingregistration. To review, the basic applications of the PMS registration module areas follows:• Retrieving reservation form• Checking room inventory option• Checking room status option• Verifying room rate• Issuing room keyTLFeBOOK