Hotel Front Office Management, 3rd Edition

Table 2-1. Front Office Scheduling ProcessStep 1. Estimate Needs (Review Front Office Forecast First)10/1 10/2 10/3 10/4 10/5 10/6 10/7Desk ClerksNight AuditorsCashiersConciergesTelephone OperatorsBell CaptainBellhopsStep 2. Develop Schedule10/1 10/2 10/3 10/4 10/5 10/6 10/7Desk 1 7–3 7–3 7–3 7–3 X X 7–3Desk 2 9–5 X 9–2 10–6 X 7–3 9–NoonDesk 3 3–11 3–11 3–11 3–11 3–11 X XDesk 4 X X X 3–7 7–3 3–11 3–11Aud. 1 11–7 11–7 11–7 X X 11–7 11–7Aud. 2 X X X 11–7 11–7 X XCash. 8–Noon X 9–2 9–Noon X X 11–3Concierge 1 Noon–8 Noon–8 Noon–8 Noon–5 Noon–5 X XConcierge 2 X X X X X Noon–5 Noon–8Tel. 1 7–3 X X 7–3 7–3 7–3 7–3Tel. 2 3–11 3–11 3–11 X X 3–11 3–11Tel. 3 X 7–3 7–3 3–11 3–11 X XBell Capt. 7–3 7–3 7–3 7–3 X 7–3 XHop 1 9–5 X X 10–6 7–3 3–11 7–3Hop 2 3–11 X 3–11 3–11 3–11 X 3–11Hop 3 X 3–11 8–2 X X X 11–5TLFeBOOK