Hotel Front Office Management, 3rd Edition

186 CHAPTER 7: GUEST REGISTRATIONFigure 7-1. A registrationform is usedinaPMSandisoftenpreprinted forguests who havereservations.information is necessary for security. If the desk clerk follows up this statement with aphone call to the garage attendant to obtain the necessary information, the effort will beappreciated by the guest, security officer, and garage manager.Any areas on the registration card that remain blank should be called to the guest’s attention.Such omissions may be oversights, or they may be an effort by the guest to commitfraud. The guest who does not supply a credit card and gives a weak excuse (“I forgotit in my car” or “It is in my suitcase, which the airline is delivering in three hours”), combinedwith a front desk clerk who accepts these reasons, sets the stage for fraud. A busyfront desk clerk will more than likely forget to obtain this information later in the day.Extension of Guest CreditFront desk clerks must perform a few basic procedures to extend credit to guests. Theseinclude accepting the designated credit card from the guest, using credit-card processingequipment, interpreting information from the credit-card validation machine, and verifyingthe cardholder’s identification.TLFeBOOK