Hotel Front Office Management, 3rd Edition

NOTES 159room forecastsstayoverstravel directoriestrue integrationunderstayswalk-in guestsNotes1. “Choice Hotels Offers Wireless Reservations via Palm Handhelds” (October 19, 2000),Choice Hotels, Silver Spring, Md.2. Six Continents Hotels, 3 Ravina Drive, Suite 2900, Atlanta, Ga.3. Betsy Day, Public Relations Director, Carlson Hospitality Worldwide, Minneapolis, Minn.,personal communication to author, June 26, 2001.4. Hotel & Motel Management, vol. 216, no. 10 (June 4, 2001), p. 50, “Second Generationof Web Bookings Offer Special Searches,” by Bruce Adams.5. “Hotel & Motel Management’s 2001 Franchising-Fees Guide,” Hotel & Motel Management216, no. 9 (May 21, 2001): 26.6. Hotel Sales & Marketing Association International 1999 Survey of Travel Agents, NorthAmerica segment.7. Melinda Bush, “Hotel Booking—Information Is Critical,” Lodging Hospitality 44, no. 7(June 1988): 2.8. Rex S. Toh, “Coping with No-Shows, Late Cancellations, and Oversales: American HotelsOut-do the Airlines,” International Journal of Hospitality Management 5, no. 3 (1986): 122.9. Ibid., 121.10. Ibid., 122.11. Bruce Adams, “Baby Grows Up,” Hotel & Motel Management 216, no. 10 (June 4, 2001):50.12. Rebecca Oliva, “Singular Solution,” Hotels 35, no. 7 (July 2001): 99.TLFeBOOK