Hotel Front Office Management, 3rd Edition

REGISTRATION WITH A PMS 211Figure 7-14. An electronic device is used to prepare new electronic room keys for guests.(Photo courtesy of Lincoln Plaza Hotel and Conference Center, Reading, Pennsylvania.)of the guests with reservations who are expected to arrive (Figure 7-16). The group arrivalsreport option lists the various groups with reservations that are expected to arrive(Figure 7-17).These data can be arranged by different categories—room number, date of registration,checkout date, room rate, guest name—according to the front office manager’s needs.These report options, often referred to as data sorts, which indicate groupings of information,vary depending on the type of software used for the PMS. The room inventoryreport option, which gives the front office manager a quick listing of the rooms that arestill vacant (Figure 7-18), is useful in achieving maximum occupancy. Variations of thisoption might include listings of all vacant, occupied, on-change, or on-repair rooms,sorted by type—with king-size beds, on the first floor, with a bay view, in a certain raterange. The room status report option provides a quick listing of which rooms are availablefor occupancy (Figure 7-19). Variations of this option would sort all rooms that are ready,on change, occupied, or out of order.Self-Check-inThe PMS allows guests to check themselves in with a credit card. The guest with areservation guaranteed by a credit card can use a designated computer terminal (Figure7-20) that guides him or her through the registration procedure. This option assists inTLFeBOOK