Hotel Front Office Management, 3rd Edition

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408 CHAPTER 14: SECURITY13. Stefani C. O’Connor, “Embassy Suiks Hotel in Dallas Exhibits Exemplary Crisis ManagementSkills,” Hotel Business (August 16, 2000), www.hotelbusiness.com.14. Khan, Olsen, and Var, Encyclopedia of Hospitality and Tourism, 585.Key Wordscommunications hierarchycrisis managementelectronic key systemescort servicefoot patrolhard-key systemlitigious societyroom key control systemsafety committeesmart cardvisual alarm systemsTLFeBOOK
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HOTEL FRONT OFFICE MANAGEMENTTHIRD
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To LindaYour love and encouragement
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xPREFACEof terms has been included,
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FOUNDERS OF THE HOTEL INDUSTRY 3pro
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HISTORICAL DEVELOPMENTS 5Historical
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HISTORICAL DEVELOPMENTS 7Marketing
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TYPES OF LODGING FACILITIES 9The de
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TYPES OF LODGING FACILITIES 11iii.
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TYPES OF LODGING FACILITIES 13long-
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SALES INDICATORS 15Services include
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LEVELS OF SERVICE 17ATLANTA—(BUSI
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20 CHAPTER 1: INTRODUCTION TO HOTEL
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END OF CHAPTER QUESTIONS 29overview
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KEY WORDS 31Notes1. Madelin Schneid
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34 CHAPTER 2: HOTEL ORGANIZATION AN
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Table 2-1. (Continued)Step 3. Calcu
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Table 2-1. (Continued)Step 4. Summa
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FRONT OFFICE INTERACTION WITH OTHER
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76 CHAPTER 3: EFFECTIVE INTERDEPART
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94 CHAPTER 4: PROPERTY MANAGEMENT S
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100 CHAPTER 4: PROPERTY MANAGEMENT
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128 CHAPTER 5: RESERVATIONSFigure 5
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130 CHAPTER 5: RESERVATIONSbrands.
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132 CHAPTER 5: RESERVATIONSthe cost
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134 CHAPTER 5: RESERVATIONSand conv
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136 CHAPTER 5: RESERVATIONSdetail i
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140 CHAPTER 5: RESERVATIONShigher i
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142 CHAPTER 5: RESERVATIONSFRONTLIN
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144 CHAPTER 5: RESERVATIONSTypes of
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146 CHAPTER 5: RESERVATIONStems, ba
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150 CHAPTER 5: RESERVATIONSBLOCKING
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154 CHAPTER 5: RESERVATIONSHousekee
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156 CHAPTER 5: RESERVATIONS5. Discu
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158 CHAPTER 5: RESERVATIONSMay 7:De
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162 CHAPTER 6: YIELD MANAGEMENTFigu
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164 CHAPTER 6: YIELD MANAGEMENTThe
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166 CHAPTER 6: YIELD MANAGEMENTSo h
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168 CHAPTER 6: YIELD MANAGEMENT•
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170 CHAPTER 6: YIELD MANAGEMENTOpti
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172 CHAPTER 6: YIELD MANAGEMENTFigu
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174 CHAPTER 6: YIELD MANAGEMENTMana
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176 CHAPTER 6: YIELD MANAGEMENTHOSP
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178 CHAPTER 6: YIELD MANAGEMENT8. D
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180 CHAPTER 6: YIELD MANAGEMENT8. I
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182 CHAPTER 7: GUEST REGISTRATIONof
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184 CHAPTER 7: GUEST REGISTRATIONer
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186 CHAPTER 7: GUEST REGISTRATIONFi
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188 CHAPTER 7: GUEST REGISTRATIONIN
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190 CHAPTER 7: GUEST REGISTRATION12
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194 CHAPTER 7: GUEST REGISTRATIONRE
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196 CHAPTER 7: GUEST REGISTRATIONop
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198 CHAPTER 7: GUEST REGISTRATIONPr
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200 CHAPTER 7: GUEST REGISTRATIONsa
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202 CHAPTER 7: GUEST REGISTRATIONFR
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Figure 7-19. This screen on a PMS p
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216 CHAPTER 7: GUEST REGISTRATIONCh
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218 CHAPTER 7: GUEST REGISTRATIONSo
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222 CHAPTER 8: PROCESSING GUEST CHA
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238 CHAPTER 9: GUEST CHECKOUTThe us
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240 CHAPTER 9: GUEST CHECKOUTFigure
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244 CHAPTER 9: GUEST CHECKOUTagency
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246 CHAPTER 9: GUEST CHECKOUTDebit
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248 CHAPTER 9: GUEST CHECKOUTFRONTL
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250 CHAPTER 9: GUEST CHECKOUTelectr
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256 CHAPTER 9: GUEST CHECKOUTnel. I
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258 CHAPTER 9: GUEST CHECKOUTCASE S
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262 CHAPTER 10: NIGHT AUDITFigure 1
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264 CHAPTER 10: NIGHT AUDITHOSPITAL
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268 CHAPTER 10: NIGHT AUDITFRONTLIN
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274 CHAPTER 10: NIGHT AUDITformance
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276 CHAPTER 10: NIGHT AUDITTotal Re
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278 CHAPTER 10: NIGHT AUDITrates fo
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280 CHAPTER 10: NIGHT AUDITThe cont
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286 CHAPTER 10: NIGHT AUDITCASE STU
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288 CHAPTER 10: NIGHT AUDITMC $1,65
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294 CHAPTER 10: NIGHT AUDITCashier
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300 CHAPTER 10: NIGHT AUDITCashier
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304 CHAPTER 10: NIGHT AUDITSoftware
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306 CHAPTER 11: MANAGING HOSPITALIT
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334 CHAPTER 12: TRAINING FOR HOSPIT
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360 CHAPTER 13: PROMOTING IN-HOUSE
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380 CHAPTER 14: SECURITY• Employe
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Page 796: 386 CHAPTER 14: SECURITYthe directo
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Page 804: 390 CHAPTER 14: SECURITYimprove gue
Page 808: 392 CHAPTER 14: SECURITYTable 14-2.
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Page 820: 398 CHAPTER 14: SECURITYroom at 6:2
Page 824: 400 CHAPTER 14: SECURITY1. Remain c
Page 828: 402 CHAPTER 14: SECURITYThe innkeep
Page 832: 404 CHAPTER 14: SECURITYFRONTLINE R
Page 836: 406 CHAPTER 14: SECURITY7. Discuss
Page 842: Glossaryaccess time: the amount of
Page 846: GLOSSARY 411cash bank: a specific a
Page 850: GLOSSARY 413demographic data: size,
Page 854: GLOSSARY 415food and beverage direc
Page 858: GLOSSARY 417ink-jet: a printer that
Page 862: GLOSSARY 419motivation: investigati
Page 866: GLOSSARY 421predicted house count:
Page 870: GLOSSARY 423service strategy statem
Page 874: IndexAAccess time, 101Accounting, 1
Page 878: INDEX 427Coughlin, Paula, 387CPS (c
Page 882: INDEX 429Henderson, Ernest, 4Herzbe
Page 886: INDEX 431service incentives, 309-31
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INDEX 433SSafety, employee, 401-404
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