Hotel Front Office Management, 3rd Edition

208 CHAPTER 7: GUEST REGISTRATIONFigure 7-11. The room inventory screen of a PMS tells front desk staff the reservation status.ROOM INVENTORY 1225ROOM TYPE COMMENTS RATE AVAILABILITY109 K BAY 68 GUAR201 K KITCH 75 REPAIR202 K 65 CONF203 K 65 CONF204 K 65 CONF205 K 65 OPEN206 CONF STUDIO 80 OPEN207 K /208 65 OPEN208 K /207 65 OPEN209 K BAY 68 GUAR210 K KITCH 75 GUAR301 2K SUITE 100 REPAIR302 2K SUITE 100 GUAR303 DB 55 OPEN304 K KITCH 75 OPEN305 K 65 OPEN306 CONF STUDIO 80 GUAR307 K /308 65 GUAR308 K /307 65 OPEN309 K BAY 68 OPEN310 K KITCH 75 GUAR401 K KITCH 75 GUARis similar to the room inventory option but does not include rates and has a column onstatus, telling the desk clerk which rooms are being cleaned and serviced by housekeeping(on chg), which are being repaired (outofordr), which are occupied by another guest(occ), and which are available for guest occupancy (ready). The integrity of this informationis maintained with constant input and updates from the housekeeping and maintenancedepartments.If a room is available and the front desk clerk is fairly sure that the hotel will not befull that night, the guest without a confirmation number or reservation would be handledas a walk-in guest. The guest data option of the registration module allows the front deskclerk to enter guest registration information (Figure 7-13). Note that this option promptsthe desk clerk to inquire if the guest needs additional reservations for future visits.A guest may present a confirmation number when there are no rooms available. Whenoverbooking has produced more guests than there are rooms available, a guest will beTLFeBOOK