Hotel Front Office Management, 3rd Edition

REGISTRATION WITH A PMS 213Figure 7-17. A PMS can list names of groups that will arrive by date of arrival.ARRIVALS—GROUPS 0918NAME DATE IN DATE OUT NO. ROOMS RATE NO. GUESTSHARBOR TOURS 0918 0922 02/120/2JOHNSON HS BAND 0918 0921 02/113/4MIGHTY TOURS 0918 0919 02/120/255/165/245/160/455/165/2425442streamlining registration at a busy front desk. The owners, general manager, and frontoffice manager must weigh the capital expenditures, decreased labor costs, increasedspeed of registration, delivery of hospitality, and opportunity for selling additional hotelservices within the hotel when deciding whether to provide this option. Hotels with ahigh occupancy percentage may choose to install this technology to keep the registrationlines moving. However, it is important to consider room status, such as the possibility ofa room’s being “on change” when a guest is waiting to enter the room. The efficiency ofthe housekeeping department in cleaning and servicing rooms must also be considered.If a guest does not need to enter a room immediately, then a self-check-in system may becost-effective in providing the guest with an additional service.Figure 7-18. This screen on a PMS helps front office staff to determine which rooms arevacant.ROOM VACANCIES 0701ROOM ROOM ROOM103 402 701104 411 710109 415 800205 503 813206 509 817318 515 823327 517 824333 605 825TLFeBOOK