Hotel Front Office Management, 3rd Edition

GLOSSARY 421predicted house count: an estimate of the number of guests expected to register based onprevious occupancy activitiesprinter: computer hardware in dot-matrix, ink-jet, or laser models that produces hardcopies of output data in letter quality or draft style in various print fonts, with printingspeed being expressed in CPS (characters per second), number of characters per line, andpages per minute and paper insertion being tractor-fed, single-sheet, or continuous-formprior approved credit: use of a credit card to establish creditworthinessprivate label cards: credit cards issued by a retail organization, such as a department storeor gasoline companyprocessor speed: how fast a CPU (central processing unit) makes calculations per second;expressed in MHz (the abbreviation for “megahertz”)profit-and-loss statement: a listing of revenues and expenses for a certain time periodproperty management system (PMS): a generic term used to describe applications of computerhardware and software used to manage a hotel by networking reservation andregistration databases, point-of-sale systems, accounting systems, and other office softwarepsychographic data: emotional and motivational forces that affect a service or productfor potential marketsrack rate: the highest room rate category offered by a hotelreal estate investment trust (REIT): a form of financing an investment in real estatethrough a mutual fundrecreation director: the person who is in charge of developing and organization recreationalactivities for guestsreferral member: a hotel owner or developer who has access to the national reservationsystemreferral property: a hotel operating as an independent that wishes to be associated witha certain chain; uses national reservation systemreferral reservation service: a service offered by a management company of a chain ofhotels to franchisee membersregistration card: a form on which the guest indicates name, home or billing address,home or billing phone number, vehicle information, date of departure, and method ofpaymentreservation code: a sequential series of alphanumeric combinations that provide the guestwith a reference for a guaranteed reservationreservation referral system: a worldwide organization that processes requests for roomreservations at a particular member-hotelreservations manager: the person who takes and confirms incoming requests for rooms,noting special requests for service; provides guest with requested information; maintainsan accurate room inventory; and communicates with marketing and salesTLFeBOOK