Hotel Front Office Management, 3rd Edition

156 CHAPTER 5: RESERVATIONS5. Discuss the nature of a typical corporate client’s travel plans and explain how theseplans are related to a well-organized reservation system. What are some reservationaccess methods available to the corporate client?6. Why are tour or meeting planners important to the hotel with regard to group reservations?What are some reservation access methods available to the planner ofgroup tours?7. How does the pleasure traveler differ from the corporate client and group traveler?What are some reservation access methods available to the pleasure traveler?8. If you have been or are currently employed at a front desk in a hotel, what do youthink of the potential for repeat business from current guests? Does your hotel havea procedure to secure reservations on check-in or checkout?9. Why is it necessary to prepare a rooms forecast? What are the components of thismanagement tool? In addition to the front office manager, who else uses the roomforecast?10. What does “overbooking” mean? Discuss the legal and financial implications of thispractice.11. What are the components of an aggressive occupancy management procedure? Howare they applied to the occupancy management formula?12. What are the major steps involved in processing a guest reservation?13. Briefly describe the method used to process a reservation with a computerized system.14. Discuss the differences between a confirmed reservation and a guaranteed reservation.What financial implications does each entail?15. Design a reservation code for a computerized reservation system. Why did youchoose the control features in your code?16. Develop a cancellation code for a computerized reservation system. Why did youchoose the control features in your code?17. What does blocking of rooms involve? Give some examples.18. How do you think true integration of the central reservation system and a hotel’sproperty management system will affect guest satisfaction and the hotel’s financialsuccess?TLFeBOOK