Hotel Front Office Management, 3rd Edition

EMERGENCY COMMUNICATION 399Director of marketing and salesControllerHousekeeperFront office managerFront desk clerk on dutyNight auditorRESPONSIBILITIES OF THE FRONT OFFICEOn receipt of a call informing the hotel that the guests and employees are in danger,these procedures are to be followed (Figure 14-6):Figure 14-6. The switchboard operator plays a pivotal role in an emergency communicationplan. (Photo courtesy of Northern Telecom.)TLFeBOOK