Hotel Front Office Management, 3rd Edition

IndexAAccess time, 101Accounting, 1–2back office accounts, 115–116,230, 250–251bookkeeping system, 221–223call accounting, 51–52, 113computer applications, 102, 115–116responsibilities of controller, 48–49See also Charges and payments;Night auditAccount ledgers, 223–225Accounts payable, 49, 115, 230–231Accounts receivable, 49, 115–116city ledger, 60, 114, 223–225, 230,232, 268night audit, 268–269, 274, 279–280transfer of guest accounts, 230,250–251Adams, Bruce, 130, 388Advanced reservations, 144Advertising, 253, 254Airline industry, yield managementin, 164–165Albrecht, Karl, 305, 307, 312–313,319, 320–321, 324Allin, Nancy J., 319All-suite concept, 11–12, 18Amenitiesguest requests for, 74, 75, 191in night audit, 277, 278security of, 381types of facilities, 9–14American Hotel & Lodging Association,25, 348American plan, 199Americans with Disabilities Act(ADA), 352–354Announcement board, daily, 76Assets, 222Assistant manager, responsibilities of,44, 55Astor, John Jacob V, 3Astor, William Waldorf, 3Athletics director, 38Atrium concept, 5Auto clubs, 247Average daily rate (ADR), 15–16, 35,163–164, 269BBack office accounts, 115–116,230transfer of, 250–251Baker, Dulcie, 129Balance sheet, 49, 116Bank-card payments, 187, 246Bank deposits, in night audit, 273,274, 280Banquet department, interdepartmentalcommunications of, 76–77Banquet manager, 74Banquet sales, in night audit, 271,276–277Banquet sheets, 119Beaudry, Mark, 386Beds, 190–191Bell captain, 52Bell staff, 52Bill-to-account, 51, 189, 243–244,250–251Blocking on the horizon, 146, 150Blocking procedures, 56, 142, 146,148, 189–190Block-out periods, 171, 172, 175Book-A-Rez, 143Bookkeeping methods, 221–223Bottom up sales method, 201Bristol Hotels and Resorts, 9Brown, P. Anthony, 8–9Brownouts/blackouts, 106–107Bruns, Rick, 215Budgetcomputer applications, 107–18controller and, 48–49front office manager and, 55, 56,61payroll, 61, 64–66point-of-sale front office, 371, 374–375Burglar alarms, 118TLFeBOOK