Hotel Front Office Management, 3rd Edition

416 GLOSSARYguest test: evaluation procedure in which an outside person is hired by the hotel to experiencehotel services and report the findings to managementhalf-day rate: a room rate based on length of guest stay in a roomhard key: a metal device used to trip tumblers in a mechanical lockhard-key system: a security device consisting of the traditional hard key that fits into akeyhole in a lock; preset tumblers inside the lock are turned by the designated keyhardware: computer equipment used to process software, such as central processing units,keyboards, monitors, and printershospitality: the generous and cordial provision of services to a guestHospitality Television (HTV): a commercial hospitality educational organization basedin Louisville, Kentucky, that provides satellite broadcasts to hotels, restaurants, and foodservice facilitieshotel broker: a person who sells hotel room prize packages to corporations, sweepstakespromoters, game shows, and other sponsorshotel representative: a member of the marketing and sales department of the hotel whoactively seeks out group activities plannershouse count: the number of persons registered in a hotel on a specific nighthousekeeper’s room report: a daily report that lists the occupancy status of each roomaccording to the housekeeping departmenthousekeeping room status: terminology that indicates availability of a guest room suchas available, clean,orready (room is ready to be occupied), occupied (guest or guestsare already occupying a room), dirty or stayover (guest will not be checking out of aroom on the current day), on change (guest has checked out of the room, but the housekeepingstaff has not released the room for occupancy), and out-of-order (the room isnot available for occupancy because of a mechanical malfunction)house limit: a dollar amount set by the hotel that allows for a maximum amount of guestchargesHubbart formula: a method used to compute room rates that considers such factors asoperating expenses, desired return on investment, and income from various departmentsin the hotelhuman resources manager: the person responsible for administering federal, state, andlocal employment laws as well as advertising, screening, interviewing, selecting, orienting,training, and evaluating employeesincentive program: an organized effort by management to understand employees’ motivationalconcerns and develop opportunities for employees to achieve both their goalsand the goals of the hotelindependent hotel: a hotel that is not associated with a franchisein-house laundry: a hotel-operated department that launders linens, uniforms, bedspreads,etc.TLFeBOOK