Hotel Front Office Management, 3rd Edition

152 CHAPTER 5: RESERVATIONSFigure 5-11. The VIP information screen lists details of special needs of guests.BLAKELEY, FRANK M/MGRANITE DEVELOPMENT COMPANY2234 WEST RIVER DRIVEGRANITE, IN 00000000-000-0000VIP INFORMATIONLIKES SUITE 129/30 OR SUITE 145/46. PERSONAL SECURITY GUARD NEEDS ROOM 131OR 147. ALERT HOTEL SECURITY OF THEIR ARRIVAL.CEO/GRANITE DEVELOPMENT COMPANY WILL WANT BABY-SITTER (CHILDREN AGES5 AND 7). CALL CHEF TO SEND WINE AND CHEESE AND CHOCOLATE CHIP OROATMEAL COOKIES AND MILK. CALL GIFT SHOP FOR YELLOW ROSES FOR MRS.BLAKELEY.DIRECT BILL (TIMES HOTEL ACCT. NO. 420G) TO GRANITE DEVELOPMENTCOMPANY, 301 THOMPSON DRIVE, GRANITE, IN 00000Figure 5-12. The projected occupancy screen assists front office managers in meeting projected income.PROJECTED OCCUPANCY 12 18CONF RES 42 ROOMS 50 GUESTSGUAR RES* 89 ROOMS 93 GUESTSSTAYOVERS** 50 ROOMS 85 GUESTSWALK-INS*** 35 ROOMS 50 GUESTSTOTALS 216 ROOMS 278 GUESTSOCCUPANCY 86% ROOM INCOME $15,120* JOHNSON AEROSPACE ARRIVAL AFTER 10 P.M.** SMITHMILL CORP. BUFFET BREAKFAST AND BANQUET DINNER.*** LANCER STAMP SHOW AT ST. THOMAS HOTEL.TLFeBOOK