Hotel Front Office Management, 3rd Edition

FRONT OFFICE INTERACTION WITH OTHER DEPARTMENTS IN THE HOTEL 79Figure 3-3. Coordination of maintenance service requires cooperation between themaintenance and front office departments. (Photo courtesy of Host/Racine Industries, Inc.)systems as well as procedures for routine investigation of guest security concerns requirethe cooperation of these departments.Human Resources Management DepartmentThe human resources management department may rely on the front office staff to actas an initial point of contact for potential employees in all departments. It may even askthe front office to screen job candidates. If so, guidelines for and training in screeningmethods must be provided.Some directors of human resources management depend on the front office to distributeapplication forms and other personnel-related information to job applicants. TheTLFeBOOK