Summary

8 IT Essentials: PC Harware and Software Companion GuideGather Data from the ComputerThe next step in the troubleshooting process is to gather data from the computer. You havetried all the quick solutions, but the problem is still not resolved. It is now time to verify thecustomer’s description of the problem by gathering data from the computer.To help gather information from the computer, you will need to be aware of some of themost common utilities or features of a computer. These utilities or features include theEvent Viewer, Device Manager, BIOS information and beep codes, and various diagnostictools.Event ViewerWhen system, user, or software errors occur on a computer, the Event Viewer is updatedwith information about the errors. The Event Viewer application, shown in Figure 4-1,records the following information about the problem:■■■■■■The problem that occurredThe date and time of the problemThe severity of the problemThe source of the problemEvent ID numberThe user who was logged in when the problem occurredFigure 4-1Event Viewer