Summary

Chapter 9: Fundamental Security 23■■■■■■NewsgroupsManufacturer FAQsComputer manualsDevice manualsOnline forumsTechnical websitesHow ToStep 6: Close with the CustomerAfter you have solved the problem, you close with the customer. Here are the steps requiredto complete this task:Step 1.Step 2.Step 3.Step 4.Step 5.Step 6.Discuss the solution implemented with the customer.Have the customer verify that the problem has been solved.Provide the customer with all the paperwork.Document the steps taken to solve the problem in the work order and the technician’sjournal.Document any components used in the repair.Document the time spent to resolve the problem.Identify Common Problems and SolutionsMaintaining a computer can be a challenge. One of the biggest challenges is making surethat your computer software is updated and secure. Table 9-4 is a chart of common securityissues and solutions.Table 9-4Common Security-Related Issues and SolutionsPossible Security IssueA computer runs updates andrequires rebooting at inconvenienttimes.A wireless network is compromisedeven though 64-bit WEP encryptionis in use.Possible SolutionSet Windows Automatic Update to run daily at aconvenient time, such as lunchtime.Upgrade to 128-bit WEP security, WAP, orEAP-Cisco security.continues