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60 IT Essentials: PC Harware and Software Companion Guide■When troubleshooting network problems, listen to what your customer tells you so thatyou can formulate open-ended and closed-ended questions that will help you determinewhere to begin fixing the problem. Verify obvious issues, and try quick solutions beforeescalating the troubleshooting process.<strong>Summary</strong> of ExercisesThis is a summary of the labs and worksheets associated with this chapter.LabThe following lab covers material from this chapter. Refer to the lab in IT Essentials: PCHardware and Software Labs and Study Guide, Third Edition:Lab 8.9.2: Configure an Ethernet NIC to Use DHCPWorksheetsThe following worksheets cover material from this chapter. Refer to the worksheets in ITEssentials: PC Hardware and Software Labs and Study Guide, Third Edition:Worksheet 8.3.2: Identify IP Address ClassesWorksheet 8.9.1: Internet Search for NIC DriversWorksheet 8.10.3: Answer Broadband QuestionsWorksheet 8.12.2: Diagnose a Network ProblemCheck Your UnderstandingYou can find the answers to these questions in the appendix, “Answers to Check YourUnderstanding Questions.”1. The Internet is an example of which type of network?A. LANB. SANC. WAND. WLAN

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