Summary

24 IT Essentials: PC Harware and Software Companion GuideFigure 14-14 Estimated Ink LevelYou can set the printer software to reduce the amount of ink or toner that the printer uses.This setting might be called “toner save” or “draft quality.” This setting reduces the printquality of laser and inkjet products and reduces the time it takes to print a document on aninkjet printer.How ToTroubleshoot Printers and ScannersWith printer and scanner problems, a technician must be able to determine whether theproblem exists with the device, cable connection, or the computer that it is attached to.Follow the steps outlined in the following sections to accurately identify, repair, and documentthe problem.Step 1.Step 2.Step 3.Step 4.Step 5.Step 6.Gather data from the customer.Verify the obvious issues.Try quick solutions first.Gather data from the computer.Evaluate the problem and implement the solution.Close with the customer.