Summary

26 IT Essentials: PC Harware and Software Companion GuideStep 2: Verify the Obvious IssuesAfter you have talked to the customer, you should verify the obvious issues. Issues thatapply to printers and scanners include■■■■■■■■Check that the data cable is the correct cable and installed correctly.Make sure that the printer is not plugged into an uninterruptible power source (UPS).Check that the glass surfaces are not dirty on the printer or scanner.Make sure that the toner cartridge is full.Check the age of the toner cartridge.Make sure that the ink cartridge is full.Make sure that the wiper bar and the inside of the printer are clean.Check that the scanner arm is not taped or blocked in place.Step 3: Try Quick Solutions FirstAfter the obvious issues have been verified, try some quick solutions. Some quick solutionsto printer and scanner problems include■■■■■■■■■Restart the equipment.Cycle the power.Clear the jobs in the printer queue.Restart the printer spooler service.Remove and reinsert data cables.Shake the toner cartridge.Reinstall printer software.Reinsert paper.Remove tape from inkjet cartridge nozzles.Step 4: Gather Data from the ComputerIf quick solutions did not correct the problem, it is time to gather data from the computer.Some different ways to gather information about the printer and scanner problem include■■■Printer settingsNetwork settingsDevice Manager