Summary

Chapter 14: Advanced Printers and Scanners 27■■■Errors in queueUser permissionsApplication print settingsStep 5: Evaluate the Problem and Implement the SolutionAt this point, you will have enough information to evaluate the problem and research andimplement possible solutions. Some resources for possible solutions include■■■■■■■■■Problem-solving experienceOther techniciansInternet searchNewsgroupsManufacturer FAQsComputer manualsDevice manualsOnline forumsTechnical websitesHow ToStep 6: Close with the CustomerAfter you have solved the problem, you will close with the customer, which requires completingthe following tasks:Step 1.Step 2.Step 3.Step 4.Step 5.Step 6.Discuss the solution implemented with the customer.Have the customer verify that the problem has been solved.Provide the customer with all paperwork.Document the steps taken to solve the problem in the work order and the technician’sjournal.Document any components used in the repair.Document the time spent to resolve the problem.Identify Common Problems and SolutionsPrinter and scanner problems can be attributed to hardware, software, networks, or somecombination of the three. You will resolve some types of problems more often than others.Table 14-3 provides a chart of common problems and solutions.