Summary

Chapter 5: Fundamental Operating Systems 163Table 5-7Operating System Problems: Open-Ended and Close-Ended Questionsto AskOpen-Ended QuestionsWhat problems are you experiencingwith your computer or network?What software has been installed onyour computer recently?What were you doing when theproblem was identified?What operating system do you haveinstalled on your computer?What updates or patches have beeninstalled on your computer?Closed-Ended QuestionsHas anyone else used your computer recently?Does the computer boot up successfully?Have you changed your password recently?Have you received any error messages on yourcomputer?Are you currently logged in to the network?Step 2: Verify the Obvious IssuesAfter you have talked to the customer, you should verify the obvious issues. Some issuesfor operating systems include■■■■■■Incorrect settings are in the BIOS.Caps Lock key is set to ON.Nonbootable media is in the floppy drive during computer bootup.Password has changed.Monitor does not have power.Monitor settings are incorrect.Step 3: Try Quick Solutions FirstAfter the obvious issues have been verified, try some quick solutions. A list of possiblequick solutions for operating systems include■■■■■Press F8 during bootup to use the last known good configuration settings.Press F8 to enter Safe Mode to troubleshoot video problems.Uninstall an application that was recently added by using the Add or Remove Programsutility in the Control Panel.Roll back the system using a system restore point.Examine the Device Manager for device conflicts.