Summary

24 IT Essentials: PC Harware and Software Companion GuideTable 16-4Common Security Problems and SolutionsProblem SymptomA customer reports that a backup thatwas started the night before is stillongoing.A visiting consultant using a guestaccount cannot access needed files.A user refuses your request to e-mailyou her student ID number and password.A user can locate a file on the server butcannot download it.A user cannot connect to the networkusing a wireless router even after theproper security key has been installed.Possible SolutionAdvise the customer to implement a differenttype of backup that saves time.Grant access to the files for the duration of thevisit. When the consultant leaves, disable theaccount.Inform the user that there was no such request.Gather information and warn others againstthis phishing attack.Change the user permissions on this file fromRead to Read and Execute.Verify that the user’s MAC address is listed inthe MAC address filter table.Lab 16.5.3: Fix a Security ProblemIn this lab, you will gather data from the customer and then instruct the customer on how tocorrect a security issue that is preventing connection to the wireless network. Refer to thelab in IT Essentials: PC Hardware and Software Labs and Study Guide, Third Edition(ISBN 1-58713-198-6). You can perform this lab now or wait until the end of the chapter.Remote Technician 16.5.3: Fix a Security ProblemIn this Remote Technician Activity, you will gather data from the customer to begin thetroubleshooting process and document the customer’s problem in the work order providedin the activity. Refer to the Remote Technician Activity in IT Essentials: PC Hardware andSoftware Labs and Study Guide, Third Edition (ISBN 1-58713-198-6). You can perform thisactivity now or wait until the end of the chapter.