Summary

164 IT Essentials: PC Hardware and Software Companion Guide■■■■■Run Cleanmgr to remove temporary files.Run ScanDisk to repair problems with the hard drive.Run Defrag to speed up the hard drive.Reboot the computer.Log in as a different user.Step 4: Gather Data from the ComputerIf quick solutions did not correct the problem, it is time to gather data from the computer.Some different ways to gather information about the problem from the computer include■■■■■System filesEvent logsDevice ManagerConfiguration filesDiagnostic softwareStep 5: Evaluate the Problem and Implement the SolutionAt this point, you will have enough information to evaluate the problem and to research andimplement possible solutions. Resources for possible solutions include■■■■■■■■■Problem-solving experienceOther techniciansInternet searchNewsgroupsManufacturer FAQsComputer manualsDevice manualsOnline forumsTechnical websitesStep 6: Close with the CustomerAfter you have solved the problem, you will close with the customer. A list of the stepsrequired to complete this task include the following: