Summary

Chapter 6: Fundamental Laptops and Portable Devices 35■■Disconnect peripherals.Use the Last Know Good Configuration option.If quick solutions did not correct the problem, gather data from the computer. Use the followingtools to gather information from the computer:■■■■■■■■System PropertiesDevice ManagerNetwork SettingsPower OptionsEvent ViewerOperating system informationError messagesBeep sequencesThe next step in the troubleshooting process is to evaluate the information you have fromthe customer and from the laptop, determine possible solutions, and implement the best one:■■■■■■■■■Problem-solving experienceOther techniciansInternet searchNewsgroupsManufacturer FAQsComputer manualsDevice manualsOnline forumsTechnical websitesAfter you have solved the laptop problem, you will close with the customer.When you are confident that the problem has been resolved, the next step is to close withthe customer as follows:■■■■Discuss the solution implemented with the customer.Have the customer verify that the problem has been solved.Provide the customer with all paperwork.Document the steps taken to solve the problem in the work order and the technician’sjournal.