Summary

Chapter 12: Advanced Operating Systems 29■■Online forumsTechnical websitesHow ToStep 6: Close with the CustomerAfter you have solved the problem, you will close with the customer, which requires completingthe following tasks:Step 1.Step 2.Step 3.Step 4.Step 5.Step 6.Discuss the solution implemented with customer.Have the customer verify that the problem has been solved.Provide the customer with all paperwork.Document the steps taken to solve the problem in the work order and the technician’sjournal.Document any components used in the repair.Document the time spent to resolve the problem.Identify Common Problems and SolutionsComputer problems can be attributed to hardware, software, networks, or some combinationof the three. You will resolve some types of computer problems more often than others. Astop error is a hardware or software malfunction that causes the system to lock up. Thistype of error is known as the blue screen of death (BSoD) and appears when the system isunable to recover from an error. The BSoD is usually caused by device driver errors. TheEvent Log and other diagnostic utilities are available to research a stop error or BSoD error.To prevent these types of errors, verify that the hardware and software drivers are compatible.In addition, install the latest patches and updates for Windows. When the system locksup during startup, the computer can automatically reboot. The reboot is caused by the autorestartfunction in Windows and makes it difficult to see the error message. The auto-restartfunction can be disabled in the Advanced Startup Options menu. Table 12-4 is a chart ofcommon operating system problems and solutions.Table 12-4Common Operating System Problems and SolutionsProblem SymptomYou have a dual-boot system, butyou are unable to access the secondoperating system.A screen goes blank after you installan updated graphics driver.Possible SolutionMake sure the boot.ini is not corrupt and verifythat it is correct.If the new driver is bad, boot to VGA mode anduse Roll Back Driver to restore the previous driver.continues