Summary

Chapter 7: Fundamental Printers and Scanners 33■Restart the printer or scanner.■■■■■■Disconnect and reconnect the cables.Restart the computer.Check the printer for paper jams.Reseat the paper in the paper trays.Open and close the printer trays.Ensure that the printer doors are closed.Step 4: Gather Data from the ComputerIf quick solutions do not correct the problem, gather data from the computer. Here are somedifferent ways to gather information about the problem from the computer:■■■■Check that the correct printer is set as the default printer.Check that the correct services are running.Check Device Manager for any hardware issues.Check that the printer is configured correctly.Step 5: Evaluate the Problem and Implement the SolutionAt this point, you have enough information to evaluate the problem and then research andimplement possible solutions. Some resources for possible solutions include the following:■■■■■■■■■A past problem-solving experienceOther techniciansInternet searchNewsgroupsManufacturer FAQsComputer manualsDevice manualsOnline forumsTechnical websitesStep 6: Close with the CustomerAfter you have solved the printer or scanner problem, you close with the customer. Here isa list of the tasks required to complete this step:How ToStep 1.Step 2.Discuss the solution implemented with the customer.Have the customer verify that the problem has been solved.