Summary

xxviiTroubleshoot Printers and Scanners 490Review the Troubleshooting Process 491Step 1: Gather Data from the Customer 491Step 2: Verify the Obvious Issues 492Step 3: Try Quick Solutions First 492Step 4: Gather Data from the Computer 492Step 5: Evaluate the Problem and Implement the Solution 493Step 6: Close with the Customer 493Identify Common Problems and Solutions 493Summary 495Summary of Exercises 495Check Your Understanding 496Chapter 15 Advanced Networks 499Objectives 499Key Terms 499Identify Potential Safety Hazards and Implement Proper SafetyProcedures Related to Networks 500Explain Fiber-Optic Safety 501Chemicals 501Tools 501Harmful Light 501Glass Shards 502Explain Cable, Cable Cutters, and Cable-Cutting Safety Hazards502Design a Network Based on the Customer’s Needs 503Determine a Topology 503Determine Protocols and Network Applications 504Determine the Components for the Customer’s Network 506Select Cable Types 507Cost 508Security 508Design for the Future 508Wireless 508Select the ISP Connection Type 508Plain Old Telephone Service (POTS) 508Integrated Services Digital Network (ISDN) 509Digital Subscriber Line (DSL) 509Cable 509Satellite 509Wireless 510