Summary

58 IT Essentials: PC Harware and Software Companion Guide■■■■■Manufacturer FAQsComputer manualsDevice manualsOnline forumsTechnical websitesAfter you have solved the network problem, you close with the customer. Here are some ofthe tasks required to complete this step:■■■■■■Discuss the solution implemented with the customer.Have the customer verify that the problem has been solved.Provide the customer with all the paperwork.Document the steps taken to solve the problem in the work order and the technician’sjournal.Document any components used in the repair.Document the time spent to resolve the problem.Identify Common Network Problems and SolutionsNetwork problems can be attributed to hardware, software, connectivity issues, or somecombination of the three. You will resolve some types of network problems more often thanothers. Table 8-9 is a chart of common network problems and solutions.Table 8-9Common Problems and SolutionsProblem SymptomThe computer can’t connect to a popularwebsite.The computer has an IP address of169.254.x.x.The computer can’t connect to the network.The computer can’t print using the networkprinter.Possible SolutionCheck DNS settings, hardware, andsoftware firewall settings.Check to make sure that the DHCP serveris operational and can be pinged.Check for loose network cables.Check user permissions and the status ofthe network printer.Worksheet 8.12.2: Diagnose a Network ProblemIn this worksheet you diagnose a network problem. Refer to the worksheet in IT Essentials:PC Hardware and Software Labs and Study Guide, Third Edition. You may perform thisworksheet now or wait until the end of the chapter.