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Chapter 13: Advanced Laptops and Portable Devices 273. Which two battery characteristics must you consider when choosing a replacement fora laptop?A. BrandB. Charging timeC. ColorD. SizeE. Voltage4. Which IEEE specification defines the Firewire standard?A. 1284B. 1294C. 1384D. 13945. After you resolve a computer problem, what is the next step in the troubleshootingprocess?A. Inform the supervisor.B. Test other components randomly.C. Cancel the work order.D. Reevaluate the problem.E. Close with the customer.6. Which two Windows utilities can be used to help maintain hard disks on computersthat have had long periods of normal use?A. Disk CleanupB. Disk MaintenanceC. Disk DefragmenterD. Disk PartitionE. Disk Format7. What acronym refers to the name given to laptop parts that can be easily replaced byend users?A. CRUB. FRUC. NRUD. SRU
28 IT Essentials: PC Harware and Software Companion Guide8. Which two materials are recommended for use when you clean a laptop?A. Diluted ammoniaB. Compressed airC. Cotton ballsD. DetergentE. Isopropyl alcoholF. Mild cleaning solutions
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IT Essentials: PC Hardware andSoftw
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iiiTrademark AcknowledgmentsAll ter
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vAbout the Technical ReviewersDavid
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ixIdentify the Names, Purposes, and
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xiiIT Essentials: PC Hardware and S
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CHAPTER 1Introduction to the Person
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CHAPTER 5Fundamental Operating Syst
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CHAPTER 7Fundamental Printers and S
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CHAPTER 16Advanced SecurityObjectiv
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Chapter 16: Advanced Security 274.
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GlossaryThis glossary defines many
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ase station 3AppleTalk A protocol s
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CMOS battery 5bus topology A networ
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desktop computer 7crosstalk Interfe
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dynamic routing 9Domain Name System
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floppy data cable 11FFast Ethernet
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IEEE 802.11 13Hardware Compatibilit
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Internet service provider 15infrare
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media-handling options 17line of si
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network operating system 19multithr
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ping 21Page Description Language (P
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Regedit 23Printer Control Language
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Small Computer System Interface 25s
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three-claw part retriever 27surge s
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virtual memory 29Uninterruptible Po
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zero insertion force (ZIF) socket 3
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